Frequently Asked Questions
Therapeutic & Wellness Solution Center – San Marcos, CA
Virtual appointments in California, Oregon, and Wyoming

Do I need counseling or therapy?

Deciding to start counseling or therapy is a personal choice. You may benefit from therapy if you are feeling unhappy, overwhelmed, or stuck, or if you are experiencing challenges in your relationships, work, or personal life. Therapy can also be helpful during life transitions such as changes in relationships, employment, or family dynamics. If you answered “yes” to any of these experiences, counseling may positively support your mental and emotional well-being.

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How do I schedule a therapy appointment?

You can schedule an appointment with Therapeutic & Wellness Solution Center in the following ways:

• Call or text (760) 566-5516

• Send us a message through our website

• Email us at info@therapeuticandwellnesssolutioncenter.com

Please note that voicemail messages must include your name and contact phone number for a return call.

 

What are therapy sessions like?

Therapy sessions are tailored to each individual, couple, or family. Your sessions will be guided by your goals, preferences, personality, and comfort level. Some clients prefer a direct, solution-focused approach, while others benefit from exploring experiences more deeply. Our priority is to ensure you feel safe, heard, and comfortable throughout the counseling process.

 

Is counseling confidential?

Yes. Confidentiality is a foundation of all therapy services we provide. We follow all state and federal laws to protect client privacy. Confidentiality guidelines may differ for minors, couples, and families, and there are legal exceptions related to safety concerns. These limits will be explained thoroughly during your initial session, and we are always available to answer questions.

 

Where is your counseling office located?

Our office is located at:
1 Civic Center Drive, Suite #320, San Marcos, CA 92069

We have a waiting room available, and clients are welcome to enter the suite upon arrival.

 

What appointment times are available?

We offer flexible session times, including early mornings and evenings, to accommodate busy schedules. Clients may choose to reserve a consistent weekly session time or adjust their appointment times as needed.

Session lengths:

• Individual therapy: 50 minutes

• Couples and family therapy: 50 or 90 minutes

• Therapeutic and Behavioral Services (in-home coaching): 90–180 minutes

 

Do you offer telehealth counseling?

Yes. We provide secure, HIPAA-compliant telehealth counseling services. Telehealth can be a convenient option for individuals and couples with busy schedules. Additional consent forms and emergency contact information are required for telehealth services.

 

How do I pay for therapy services?

Payment is due at the time of each session. We accept:

• Cash

• Checks

• HSA/FSA cards

• Major credit cards

We require a 24-hour notice for cancellations. Late cancellations or missed appointments will be charged at the full session fee, as most insurance plans do not cover cancellation fees.

 

What are your therapy and coaching fees?

Our standard fees are:

• Individual Psychotherapy: $150–$225

• Couples Psychotherapy: $175–$250

• Family Psychotherapy: $200–$250

• Individual Coaching: $150

• Therapeutic & Behavioral Services: $80

Sliding scale options may be available based on income. Fees are determined by therapist training, specialization, and experience.

 

Is coaching the same as therapy?

No. Coaching and therapy are different services. Coaching focuses on specific goals using a forward-thinking approach, such as anxiety management or behavioral coaching. Therapy addresses a broader range of mental health concerns and may explore past, present, and future experiences.

Licensed therapists are qualified to diagnose mental health conditions and use clinical assessments, while coaching does not involve diagnosis.

 

How qualified are your coaches?

Although coaching is not a regulated field, all coaches at Therapeutic & Wellness Solution Center meet or exceed the training and experience standards required of therapists. Our coaching programs are specialty areas developed by licensed clinicians with extensive training and supervision.

 

What insurance plans do you accept?

• Jessica and Kara: In-network with Lyra Health

• Marsi: In-network with Aetna, Oxford, United Healthcare, and Oscar

• We also support clients using California Victims of Crime benefits

 

We provide Superbills for clients who wish to use out-of-network insurance benefits.

 

How do I check my out-of-network insurance benefits?

1. Call the customer service number on the back of your insurance card.

2. Ask about outpatient or professional behavioral health out-of-network benefits.

3. Ask about deductibles, coinsurance, visit limits, and exclusions.

4. Document the details of the call and request written confirmation.

5. Single case agreements may be reviewed on a case-by-case basis.

 

Business Information

Therapeutic and Wellness Solution Center Inc.
TIN: 87-1933737
Group NPI: 1659043792
Individual therapist NPI numbers are available upon request.